Privacy Policy

Business: Ax To Grind Tree Care, LLC
Contact: 541-537-3411 • [email protected]

We value your privacy and are committed to protecting your information.

1. Information We Collect

• Contact Details: Name, phone, email, and address.
• Service Information: Estimate requests, photos, scheduling preferences, and messages.
• Transaction Data: Invoices, payments, and related records (handled by secure third-party processors).
• Website Data: Anonymous usage statistics, browser/device info, and cookies for site performance.

2. How We Use Your Information

• To provide estimates, schedule and complete services, and communicate about jobs.
• To send service-related text messages (with your consent).
• To process payments and maintain business records.
• To improve operations, customer service, and safety.
• To comply with legal or accounting requirements.

3. Text Messaging Consent & Choices

• You may receive SMS updates related to your requests or scheduled services if you’ve opted in.
• Opt-Out: Reply STOP to any text to unsubscribe.
• Help: Reply HELP or contact 541-537-3411 / [email protected].
• Message frequency varies; message & data rates may apply.

4. Sharing & Disclosure

We do not sell your personal information. We may share limited data with:

• Service providers that help us operate (e.g., scheduling, messaging, payment, hosting).
• Legal or safety authorities when required by law.
• Business transfers if ownership or structure changes, with protections in place.

5. Data Retention

We keep records as needed for operations, safety, and legal compliance, then securely delete or anonymize them when no longer necessary.

6. Security

We use reasonable safeguards to protect personal data. No system is completely secure, but we continuously work to maintain strong protection.

7. Your Rights & Preferences

• You can request to review, correct, or delete your personal information where permitted by law.
• You can opt out of marketing messages at any time.
• You can disable cookies in your browser settings.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from anyone under 13 years old.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our website with a revised “last updated” date.

10. Contact Us

For privacy questions or to exercise your rights, contact:
📞 541-537-3411
📧 [email protected]